Terms of delivery

Free delivery on purchases over €1,000*

*Your address will be used to calculate shipping costs before payment.

FREE PICK-UP ON SITE:

On-site pickup is free of charge regardless of the amount of your order. Please contact us to arrange a date and time. We will provide you with the exact pickup location, which is not the company's head office address.

DELIVERY AREAS:

    • ZONE 1 : Paris region only the following cities: Paris 75; 92100; 92110; 92120; 92130; 92140; 92150; 92160; 92170; 92190; 92200; 92210; 92220; 92240; 92260; 92290; 92300; 92310; 92320; 92330; 92340; 92350; 92360; 92370; 92380; 92400; 92410; 92420; 92430; 92500; 92600; 92800; 78000; 78140; 78220; 78350; 91570.
      • Price: Free Delivery (0€)
      • ZONE 2 : Paris region, all cities outside Zone 1.
      • Price: Free delivery (€0) for orders over €1,000; €50 for orders under €1,000.
      • ZONE 3 : Rest of France, Monaco and Belgium.
      • Price: Free delivery (€0) for orders over €1,000; €100 for orders under €1,000.
      • ZONE 4 : Germany, Spain, Portugal, Italy, Luxembourg, Netherlands, Switzerland.
      • Price : for purchases under €1,000: €100; between €1,000 and €1,350: €120; over €1,350: €150.

    For any delivery to another country not mentioned, you can contact us by specifying the country concerned, the postal code and the name of the city, a personalized quote will be requested from the carrier and will be offered to you at cost price.


    AREA PARIS REGION PRICE
    Zone 1

    Near Meudon 92190 (according to your Postal Code)

    For any order

    		 0€

    Zone 2

    Île-de-France (Order less than €1,000) ----->

    From 1000€ of purchases ----->

    50€

    0€

    		FRANCE, BELGIUM, MONACO

    Zone 3

    Order less than 1000€ ----->

    From 1000€ of purchases ----->

    100€

    0€


    LUXEMBOURG, NETHERLANDS, SWITZERLAND, GERMANY, ITALY, SPAIN, PORTUGAL


    Zone 4

    Order less than 1000€ ----->

    Between €1,000 and €1,350 of purchases ----->

    Beyond 1350€ of purchases ----->

    100€

    120€

    150€

    DELIVERY TIME

    Shipping requires approximately 3 days of package preparation (cleaning, packaging, strapping onto pallets, labeling, and scheduling collection by carrier). In addition, transportation to your home takes approximately 3 business days. The delivery person will contact you to schedule a delivery time. Please arrange for someone to help you carry the furniture into your home (see CARRYING paragraph).

    PACKAGING

    Furniture is properly packaged in bubble wrap or foam, then in cardboard. Larger pieces of furniture are strapped onto pallets to allow for handling by pallet truck.

    CARRYING

    The delivery driver is alone and delivers the furniture to the foot of your building or house. It is then your responsibility to carry it to your place of residence. We recommend that you arrange for someone to help you with this task. The delivery driver can pull the pallet to a garage or yard using their pallet jack.

    Exception: for Zones 1 and 2, we deliver and place the furniture directly in your home.

    IN THE EVENT OF DAMAGE FOUND UPON DELIVERY

    Upon receipt, if you notice any tears in the packaging that could indicate damage to the furniture, please check them closely in the presence of the delivery person.

    If they are proven, we ask you to take photos of the parts concerned, contact us immediately at 06.13.23.71.26 and send them to us by text message. You must then "issue reservations" with the delivery person : they will have to take notes and photos of the damage observed, noting "reservations issued" on your delivery slip. This will allow us to involve the carrier's insurance.

    If the damage is too severe (broken furniture), you will have to refuse delivery and the delivery person will take it away. In this case, you can choose either a full refund for your order or a similar piece of furniture to be sent at no cost to you.

    • Are the transactions secure?

      Yes, our site has a first electronic firewall against any third-party intrusion and a second SSL encryption lock that secures online transactions.

    • What payment methods do you accept?

      Electronic means of payment such as credit cards, ShopPay, ApplePay are accepted. For reasons of substantial costs, we have not integrated the PayPal system.

    • Do you accept payment in installments?

      Yes, we also offer payment in 3 or 4 installments free of charge. For this we invite you to contact us to tell you the procedure to follow.

    • Are there delivery charges?

      Shipping costs are defined according to your geographical area and the amount of the order. Full details can be found in our Shipping Policy .

    • How soon will I receive my order?

      After your order is placed, 3 days are necessary for the preparation of your order, the packaging and the removal by the carrier.

      Your order will then be deposited at the regional platform of the carrier where your home is located. A delivery person will contact you to set a delivery date.

      In total, the operation takes at least 7 days.

    • What other countries can you ship to?

      For reasons of logistics costs, we limit our shipments to a few countries in the Euro zone which you will find in our Shipping Policy .

    • Does the delivery include installation in the home?

      • The installation inside the home is carried out only in the Paris region (Zone 1 and 2) by us. Everywhere else the delivery person is alone and therefore cannot perform this task. He can, with the help of his pallet truck, drop it off in a garage, for example. You will need to provide someone close to you to help you.

    • Is it possible to return the order?

      Yes, we invite you to refer to our Return Policy which informs you of the procedure to follow.
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