Furniture Delivery Terms

Free delivery on orders over €1000*

*Your address will be used to calculate the delivery costs before payment.

FREE IN-STORE PICKUP:

In-store pickup is free of charge regardless of your order amount. Please contact us to schedule a date and time. We will provide you with the exact pickup location, which is not the company's headquarters address.

DELIVERY AREAS:

ZONE 1 : Paris Region only, the following cities: Paris 75; 92100; 92110; 92120; 92130; 92140; 92150; 92160; 92170; 92190; 92200; 92210; 92220; 92240; 92260; 92290; 92300; 92310; 92320; 92330; 92340; 92350; 92360; 92370; 92380; 92400; 92410; 92420; 92430; 92500; 92600; 92800; 78000; 78140; 78220; 78350; 91570.

  • Rate: Free Delivery (€0)

    ZONE 2 : Paris region, all cities outside Zone 1.

    • Rate: €50 if order is less than €1000; Free (€0) for orders of €1000 or more

    ZONE 3 : R is the rest of France, Monaco and Belgium.

    • Price: €100 if order is less than €1000; Free (€0) for orders of €1000 or more.

    ZONE 4 : Germany, Spain, Portugal, Italy, Luxembourg, Netherlands, Switzerland.

    • Price : €100 if order is less than €1000; €120 if order is between €1000 and €1350; €150 if order is greater than €1350.

    For any delivery to another country not listed, please contact us specifying the country, postal code and city name. A customized quote will be requested from the carrier and offered to you at cost price.


    ZONE PARIS REGION PRICE LIST
    Zone 1

    Near Meudon 92190 (depending on your postal code)

    For any order

    		 €0

    Zone 2

    Île-de-France (Order less than €1000) ----->

    From €1000 of purchases ----->

    50€

    €0

    		FRANCE, BELGIUM, MONACO

    Zone 3

    Order less than €1000 ----->

    From €1000 of purchases ----->

    €100

    €0


    LUXEMBOURG, NETHERLANDS, SWITZERLAND, GERMANY, ITALY, SPAIN, PORTUGAL


    Zone 4

    Order less than €1000 ----->

    Between €1000 and €1350 of purchases ----->

    For purchases over €1350 ----->

    €100

    €120

    €150

    DELIVERY TIME

    Shipping requires approximately 3 days for package preparation (cleaning, packaging, strapping to a pallet, labeling, scheduling pickup by the carrier). In addition to this, transport to your home takes approximately 3 business days. The delivery person will contact you to schedule a delivery time. Please have someone available to help carry the furniture into your home (see paragraph CARRIAGE).

    PACKAGING

    The furniture is properly packaged with bubble wrap or foam and then cardboard. Bulky furniture is strapped to a pallet to allow handling by pallet truck.

    PORTAGE

    The delivery person is alone and will deliver the furniture to the foot of your building or house. It is then up to you to carry it to your place of residence. We advise you to have someone to help you with this task. The delivery person can pull the pallet into a garage or courtyard using their hand truck.

    Exception: For Zones 1 and 2, we deliver ourselves and place the furniture directly inside your home.

    IN CASE OF DAMAGE DETECTED UPON DELIVERY

    Upon receipt, if you observe any tears in the packaging that may suggest damage to the furniture, please check them closely in the presence of the delivery person.

    If they are proven to be true, we ask that you take photos of the affected areas, contact us immediately at 06.13.23.71.26, and send them to us via text message. You must then "make a reservation" with the delivery person : they will then have to take notes and photos of the damage observed, noting "reservation made" on your delivery slip. This will allow us to involve the carrier's insurance.

    If the damage is too significant (furniture broken), you must refuse delivery and the delivery person will take it back. In this case, you can choose either a full refund of your order or the delivery of a similar piece of furniture at no cost to you.

    • Are the transactions secure?

      Yes, our site has a first electronic firewall against any third-party intrusion and a second SSL encryption lock that secures online transactions.

    • What payment methods do you accept?

      Electronic means of payment such as credit cards, ShopPay, ApplePay are accepted. For reasons of substantial costs, we have not integrated the PayPal system.

    • Do you accept payment in installments?

      Yes, we also offer payment in 3 or 4 installments free of charge. For this we invite you to contact us to tell you the procedure to follow.

    • Are there delivery charges?

      Shipping costs are defined according to your geographical area and the amount of the order. Full details can be found in our Shipping Policy .

    • How soon will I receive my order?

      After your order is placed, 3 days are necessary for the preparation of your order, the packaging and the removal by the carrier.

      Your order will then be deposited at the regional platform of the carrier where your home is located. A delivery person will contact you to set a delivery date.

      In total, the operation takes at least 7 days.

    • What other countries can you ship to?

      For reasons of logistics costs, we limit our shipments to a few countries in the Euro zone which you will find in our Shipping Policy .

    • Does the delivery include installation in the home?

      • The installation inside the home is carried out only in the Paris region (Zone 1 and 2) by us. Everywhere else the delivery person is alone and therefore cannot perform this task. He can, with the help of his pallet truck, drop it off in a garage, for example. You will need to provide someone close to you to help you.

    • Is it possible to return the order?

      Yes, we invite you to refer to our Return Policy which informs you of the procedure to follow.
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