Furniture Delivery Terms

Free Delivery on Orders Over €1000*

*Depending on your postal code, the calculator will automatically add or cancel the delivery fee before payment.

DELIVERY TIME

Delivery is scheduled with your cooperation within 7 to 15 days, depending on your availability. Your presence at your home is essential to receive the furniture. Please have someone available to help with handling; the delivery person is only responsible for dropping the furniture off in front of your home.

In Zones 1 and 2, we handle the delivery of the furniture ourselves and place it where you want it.

FREE IN-STORE PICKUP

In-store pickup is free of charge regardless of the amount of your order. We will inform you of the exact pickup location, which is different from the company headquarters.

DELIVERY AREAS

ZONE 1 : Paris Region only, the following cities: Paris 75; 92100; 92110; 92120; 92130; 92140; 92150; 92160; 92170; 92190; 92200; 92210; 92220; 92240; 92260; 92290; 92300; 92310; 92320; 92330; 92340; 92350; 92360; 92370; 92380; 92400; 92410; 92420; 92430; 92500; 92600; 92800; 78000; 78140; 78220; 78350; 91570.

  • Rate: Free Delivery (€0)

    ZONE 2 : Paris region, all cities outside Zone 1.

    • Rate: €50 if order is less than €1000; Free (€0) for orders of €1000 or more

    ZONE 3 : The rest of France, Monaco and Belgium.

    • Price: €100 if order is less than €1000; Free (€0) for orders of €1000 or more.

    ZONE 4 : Germany, Spain, Portugal, Italy, Luxembourg, Netherlands, Switzerland.

    • Price : €100 if order is less than €1000; €120 if order is between €1000 and €1350; €150 if order is greater than €1350.

    For any delivery to another country not listed, please contact us specifying the country, postal code, and city name. A customized quote will be requested from the carrier and offered to you at cost.


    ZONE PARIS REGION PRICE LIST
    Zone 1

    Near Meudon 92190 (depending on your postal code)

    For any order

    		 €0

    Zone 2

    Île-de-France (Order less than €1000) ----->

    From €1000 of purchases ----->

    50€

    €0

    		FRANCE, BELGIUM, MONACO

    Zone 3

    Order less than €1000 ----->

    From €1000 of purchases ----->

    €100

    €0


    LUXEMBOURG, NETHERLANDS, SWITZERLAND, GERMANY, ITALY, SPAIN, PORTUGAL


    Zone 4

    Order less than €1000 ----->

    Between €1000 and €1350 worth of purchases ----->

    For purchases over €1350 ----->

    €100

    €120

    €150

    PACKAGING

    The furniture is properly packaged with bubble wrap and cardboard.

    IN CASE OF DAMAGE DETECTED UPON DELIVERY

    Upon receipt, if you notice any tears in the packaging that may suggest damage to the furniture, please check them closely in the presence of the delivery person.

    If they are proven to be true, we ask that you take photos of the affected areas, contact us immediately at 06.13.23.71.26, and send them to us via SMS. You must then "make reservations" with the delivery person : they will then have to take notes and photos of the damage observed, noting "reservations made" on your delivery slip. This will allow us to involve the carrier's insurance.

    If the damage is too significant (furniture broken), you must refuse delivery and the delivery person will take it back. In this case, you can choose either a full refund of your order or the delivery of a similar piece of furniture at no cost to you.

    • Are the transactions secure?

      Yes, our site has a first electronic firewall against any third-party intrusion and a second SSL encryption lock that secures online transactions.

    • What payment methods do you accept?

      Electronic means of payment such as credit cards, ShopPay, ApplePay are accepted. For reasons of substantial costs, we have not integrated the PayPal system.

    • Do you accept payment in installments?

      Yes, we also offer payment in 3 or 4 installments free of charge. For this we invite you to contact us to tell you the procedure to follow.

    • Are there delivery charges?

      Shipping costs are defined according to your geographical area and the amount of the order. Full details can be found in our Shipping Policy .

    • How soon will I receive my order?

      After your order is placed, 3 days are necessary for the preparation of your order, the packaging and the removal by the carrier.

      Your order will then be deposited at the regional platform of the carrier where your home is located. A delivery person will contact you to set a delivery date.

      In total, the operation takes at least 7 days.

    • What other countries can you ship to?

      For reasons of logistics costs, we limit our shipments to a few countries in the Euro zone which you will find in our Shipping Policy .

    • Does the delivery include installation in the home?

      • The installation inside the home is carried out only in the Paris region (Zone 1 and 2) by us. Everywhere else the delivery person is alone and therefore cannot perform this task. He can, with the help of his pallet truck, drop it off in a garage, for example. You will need to provide someone close to you to help you.

    • Is it possible to return the order?

      Yes, we invite you to refer to our Return Policy which informs you of the procedure to follow.
    button-label