GDPR PERSONAL DATA PROTECTION DECLARATION
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using.
Email Marketing: With your permission, we may send you emails about our store, upcoming events, new products and other updates.
ARTICLE 2 - CONSENT
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for your purposes. this end only.
If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.
How can I withdraw my consent?
If after giving us your consent, you change your mind and no longer consent to us being able to contact you, collect your information or disclose it, you can notify us by contacting us at firstname.lastname@example.org or by mail at : MOBELLO 8 Chemin Scribe, MEUDON, 92190, France.
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if the law requires us to do so or if you violate our General Conditions of Sale and Use.
ARTICLE 4 – ACCOMMODATION
Our store is hosted by the company Shopify Inc. which provides us with the online commerce platform and allows us to sell our services and products on the internet.
Your data is stored in Shopify's data storage system and the general Shopify application. They are kept on a secure server protected by a firewall.
If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.
ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES
Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Please remember that certain suppliers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to pursue a transaction that requires the services of a third-party vendor, then your information may be governed by the laws of the jurisdiction in which that vendor is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information that was used to complete the transaction may be disclosed under United States legislation. United States, including the Patriot Act.
You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.
ARTICLE 6 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES OR COOKIES
Here is a list of cookies we use. We have listed them here so that you have the option to choose whether you want to allow them or not.
_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
ARTICLE 7 – AGE OF CONSENT
By using this site, you represent that you are at least the legal age of majority and that you have given us your consent to allow any of your minor dependents to use this website.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Officer at contact@mobello. fr or by mail to MOBELLO, 8 Chemin Scribe, 92190 MEUDON, France.
SHARING YOUR PERSONAL INFORMATION
We may share your personal information with third parties to help us use your personal information as described above. For example, we use Shopify to power our online store - you can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use our site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
Are the transactions secure?
Yes, our site has a first electronic firewall against any third-party intrusion and a second SSL encryption lock that secures online transactions.
What payment methods do you accept?
Electronic means of payment such as credit cards, ShopPay, ApplePay are accepted. For reasons of substantial costs, we have not integrated the PayPal system.
Do you accept payment in installments?
Yes, we also offer payment in 3 or 4 installments free of charge. For this we invite you to contact us to tell you the procedure to follow.
Are there delivery charges?
Shipping costs are defined according to your geographical area and the amount of the order. Full details can be found in our Shipping Policy .
How soon will I receive my order?
After your order is placed, 3 days are necessary for the preparation of your order, the packaging and the removal by the carrier.
Your order will then be deposited at the regional platform of the carrier where your home is located. A delivery person will contact you to set a delivery date.
In total, the operation takes at least 7 days.
What other countries can you ship to?
For reasons of logistics costs, we limit our shipments to a few countries in the Euro zone which you will find in our Shipping Policy .
Does the delivery include installation in the home?
- The installation inside the home is carried out only in the Paris region (Zone 1 and 2) by us. Everywhere else the delivery person is alone and therefore cannot perform this task. He can, with the help of his pallet truck, drop it off in a garage, for example. You will need to provide someone close to you to help you.
Is it possible to return the order?
Yes, we invite you to refer to our Return Policy which informs you of the procedure to follow.
Can I cancel or exchange my order?
After placing your order, you can cancel or exchange your order within a limited period of 24 hours.
After this time, a hold charge will be applied equivalent to the outward and return shipping charges. Indeed the service of the carrier is deemed to be acquired and must be honored.