Return policy

RETURN AND REFUND POLICY

DEADLINE

You have the option of canceling your purchase within 14 days. After this period, we unfortunately cannot offer you a refund or exchange.

REPACKING

To be eligible for a return, the furniture must be unused and in the same condition you received it. It must be packaged in protective conditions at least identical to its shipment.

RESHIPMENT

Return shipping costs remain your responsibility and cannot be reimbursed.

To ensure protection in the event of loss or damage to the item, we recommend using a traceable shipping service or purchasing shipping insurance.

EXCEPTION

The items listed below are not eligible for return:

  • Gift items
  • Furniture on sale
  • Furniture on sale

PROCEDURE

You will need to complete your declaration with the invoice accompanied by proof of purchase.

If we notice damage to the furniture returned to us, we will retain 30% of its value for repair costs.

If the damage is such that the furniture is no longer recoverable, we will not be able to grant your reimbursement request.

In either case, you are informed by email of the receipt and inspection of the furniture, then of our decision to approve or reject your request.

If approved, the refund can be made by bank transfer or credit to your bank card. If within 30 days you still have not received anything, contact your bank. If you do not get a positive response, please contact us at contact@mobello.fr.

RETURN ADDRESS

The return address is: MOBELLO 8 Chemin Scribe, 92190 MEUDON, FRANCE.

IN CASE OF DAMAGE OBSERVED UPON DELIVERY

Upon receipt, if you observe tears in the packaging which could indicate damage to the furniture, please check them closely in the presence of the delivery person.

If they are proven, we ask you to take photos of the parties concerned, to contact us immediately at 06.13.23.71.26 and send them to us by SMS to the same number.

After examining these, if the damage is too significant, you will have to refuse the delivery and the delivery person will leave with it. In this case you can opt either for a full refund of your order, or to send a similar piece of furniture at no cost to you.

If the injuries are minor, we will offer you compensation and you are free to accept it.

If the furniture is intact, which is often the case, then we are happy to let you fully enjoy it according to your wishes.

  • Are the transactions secure?

    Yes, our site has a first electronic firewall against any third-party intrusion and a second SSL encryption lock that secures online transactions.

  • What payment methods do you accept?

    Electronic means of payment such as credit cards, ShopPay, ApplePay are accepted. For reasons of substantial costs, we have not integrated the PayPal system.

  • Do you accept payment in installments?

    Yes, we also offer payment in 3 or 4 installments free of charge. For this we invite you to contact us to tell you the procedure to follow.

  • Are there delivery charges?

    Shipping costs are defined according to your geographical area and the amount of the order. Full details can be found in our Shipping Policy .

  • How soon will I receive my order?

    After your order is placed, 3 days are necessary for the preparation of your order, the packaging and the removal by the carrier.

    Your order will then be deposited at the regional platform of the carrier where your home is located. A delivery person will contact you to set a delivery date.

    In total, the operation takes at least 7 days.

  • What other countries can you ship to?

    For reasons of logistics costs, we limit our shipments to a few countries in the Euro zone which you will find in our Shipping Policy .

  • Does the delivery include installation in the home?

    • The installation inside the home is carried out only in the Paris region (Zone 1 and 2) by us. Everywhere else the delivery person is alone and therefore cannot perform this task. He can, with the help of his pallet truck, drop it off in a garage, for example. You will need to provide someone close to you to help you.

  • Is it possible to return the order?

    Yes, we invite you to refer to our Return Policy which informs you of the procedure to follow.

  • Can I cancel or exchange my order?

    After placing your order, you can cancel or exchange your order within a limited period of 24 hours.

    After this time, a hold charge will be applied equivalent to the outward and return shipping charges. Indeed the service of the carrier is deemed to be acquired and must be honored.
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