Frequently Asked Questions

Answers to frequently asked questions...

  • Are the transactions secure?

    Yes, our site has a first electronic firewall against any third-party intrusion and a second SSL encryption lock that secures online transactions.

  • What payment methods do you accept?

    Electronic means of payment such as credit cards, ShopPay, ApplePay are accepted. For reasons of substantial costs, we have not integrated the PayPal system.

  • Do you accept payment in installments?

    Yes, we also offer payment in 3 or 4 installments free of charge. For this we invite you to contact us to tell you the procedure to follow.

  • Are there delivery charges?

    Shipping costs are defined according to your geographical area and the amount of the order. Full details can be found in our Shipping Policy .

  • How soon will I receive my order?

    After your order is placed, 3 days are necessary for the preparation of your order, the packaging and the removal by the carrier.

    Your order will then be deposited at the regional platform of the carrier where your home is located. A delivery person will contact you to set a delivery date.

    In total, the operation takes at least 7 days.

  • What other countries can you ship to?

    For reasons of logistics costs, we limit our shipments to a few countries in the Euro zone which you will find in our Shipping Policy .

  • Does the delivery include installation in the home?

    • The installation inside the home is carried out only in the Paris region (Zone 1 and 2) by us. Everywhere else the delivery person is alone and therefore cannot perform this task. He can, with the help of his pallet truck, drop it off in a garage, for example. You will need to provide someone close to you to help you.
  • Is it possible to return the order?

    Yes, we invite you to refer to our Return Policy which informs you of the procedure to follow.

  • Can I cancel or exchange my order?

    After placing your order, you can cancel or exchange your order within a limited period of 24 hours.

    After this time, a hold charge will be applied equivalent to the outward and return shipping charges. Indeed the service of the carrier is deemed to be acquired and must be honored.